How much does an IT AMC cost in Dubai?
IT AMC costs in Dubai typically range from AED 3,500 to AED 8,000 per year for a small office with 5-10 users on an Essential plan, AED 8,000 to AED 18,000 per year for an SME with 10-25 users and server support, and AED 18,000 to AED 40,000+ per year for larger businesses with multi-emirate coverage, CCTV, PABX, and extended SLAs. Entry-level remote-first coverage starts from AED 299 per month for very small offices. All figures are before VAT and exclude hardware parts, software licences, and project work.
What is the cheapest IT AMC plan available in the UAE?
Kaizen Star's Essential AMC tier starts from AED 299 per month (approximately AED 3,500 per year) for a small office with 2-10 users. This covers remote-first troubleshooting, quarterly preventive site visits, PC, laptop, and printer support, basic network devices, antivirus and OS support during working hours Sunday to Thursday, 9am to 6pm. Onsite escalation is available within 8 hours for critical issues.
What factors affect IT AMC pricing in the UAE?
The main factors are: number of users and devices, whether servers and firewalls are in scope, the response time SLA required, coverage hours (standard vs. extended vs. 24/7), number of locations and emirates, preventive visit frequency, and add-ons such as CCTV, PABX, or Microsoft 365 support. Each factor is priced separately so you pay for what your business actually needs.
Is hardware included in the IT AMC price?
IT AMC pricing covers labour, diagnostics, remote support, and scheduled onsite visits. Replacement hardware, spare parts, consumables such as UPS batteries, hard disks, and printer toner, as well as software licences and vendor warranty charges are priced separately. Kaizen Star's proposals state all inclusions and exclusions clearly so there are no disputes during the contract period.
Can I get a fixed IT AMC price covering multiple UAE emirates?
Yes. Kaizen Star covers all seven UAE emirates under a single contract. Multi-emirate pricing accounts for travel, additional scheduling, and branch-level escalation terms. Dubai and Sharjah are most cost-effective due to proximity to Kaizen Star's Al Qusais base. Abu Dhabi, Ras Al Khaimah, Fujairah, Ajman, and Umm Al Quwain are supported with documented response SLAs under the same AMC framework.
What is included in Standard vs. Premium IT AMC?
Kaizen Star's Standard AMC (from AED 8,000/year) covers extended working-hour support, onsite and remote response, monthly preventive visits, servers, network, firewall, WiFi, and optional CCTV and PABX add-ons. The Premium AMC adds 24/7 coverage including weekends and public holidays, emergency 4-hour on-site dispatch, a dedicated account manager, weekly health reports, full CCTV and PABX scope, Microsoft 365 support, and multi-emirate coverage under one SLA. The comparison table above shows the full feature breakdown.
Does IT AMC pricing cover Microsoft 365 and cloud support?
Microsoft 365 support — user setup, mailbox troubleshooting, Teams, SharePoint, licence queries — can be added to any Kaizen Star AMC. It is standard in the Premium tier and an optional add-on for Essential and Standard. Cloud infrastructure support for Azure or hybrid environments is a separate managed services scope, not standard AMC maintenance.
How do I get an accurate IT AMC quote for my Dubai business?
Share your user count, device list, branch locations, server details, firewall model, WiFi setup, CCTV scope, and expected response times. Kaizen Star conducts a free site survey and produces a fixed-price AMC proposal with documented scope, SLA terms, exclusions, and annual fee. To start, use the form on the contact page or call +971 4 333 5427. Proposals are typically returned within two business days of the site survey.
Is IT AMC pricing in Dubai quoted with or without VAT?
All IT AMC prices quoted by Kaizen Star are exclusive of UAE VAT (5%). VAT is applied at the invoicing stage in line with Federal Tax Authority requirements. If you are VAT-registered, you can claim the input tax back. When comparing AMC proposals from different providers, confirm whether quoted amounts include or exclude VAT — this is a common source of apparent price differences between competing quotes.
How does per-user AMC pricing compare to per-device or per-office pricing?
Per-user pricing (from AED 89/user/month for remote-only support) suits businesses where each employee has one or two devices and the support need scales with headcount. Per-device or per-site pricing suits organisations with shared infrastructure — a server, firewall, or CCTV system — that is not tied to a single user. Most UAE businesses benefit from a hybrid model: per-user pricing for endpoint support, plus flat fees for servers, firewalls, CCTV, and PABX systems. Kaizen Star's proposals separate these components so you can see exactly what you are paying for. See the full IT AMC services page for coverage detail.
